Jiffy Softwares

JIFFY SOFTWARE

Better Solutions For Your Business

Interactive Voice Response (IVR)

Jiffy interactive voice response is an automated telephony system that interacts with callers, gathers information and routes calls to right agent.

Imagine that you are calling to company and hearing a recorded voice like Press 1 for order, press 2 for customer service and so on. That is IVR. It is like a menu system for phone calls. Rather than waiting to speak with a human and you have options to navigate through choices using either your keypad and voice commands and get the help or information you need quickly without waiting a line. It is as if you have a digital assistant on your phone always available weather it is day or night. They are widely used in various industries, including customer service, telecommunications, healthcare, finance, and more. IVRs present callers with a menu of options, typically delivered through recorded voice prompts. Users can respond by pressing corresponding numbers on their telephone keypad or by using voice commands.

In cases where the requested department or agent is busy, IVRs can inform callers about estimated wait times or offer options such as call-back requests to improve the overall customer experience. IVR systems make phone calls smoother, faster, and more organized. They help companies save time and money while making your experience better and more efficient.

Features of IVR

  • Analytics and reporting

    Utilize robust analytics tools to gather insight and generate comprehensive reports for informed decision making.

  • Multilingual support

    facilitate communication in multiple language to cater to diverse customer bases and ensure inclusivity.

  • Real time reporting

    access up to me minute data and metrics to make agile decision and address issues promptly.

  • Voice mail integration

    Seamlessly integrate voice mail functionality to capture messages and ensure no communication goes unanswered.

  • Recognition

    Implement advanced recognition technologies to enhance users experience and streamline interactions.

  • Call routing

    efficiently direct incoming calls to appropriate agents or departments for prompt resolutions.

  • Multi-channel integration

    integrate various communication channels like phone or email or chats etc. for a cohesive and efficient customer experience across platforms.

  • Queue management

    optimize call queues to minimize wait times and maximize agent productivity, enhancing customer satisfaction.

Benefits of IVR

  • Multiple language support

    Enable seamless communication in multiple language and cater to diverse regional needs.

  • White label support

    Customizable branding solutions to align with your brand identity and enhances brand visibility.

  • Efficient call routing

    Ensure calls are directed to the appropriate agents, optimizing response times and customer satisfaction.

  • Enhanced efficiency

    Streamline processes and workflows to boost productivity and achieve operational excellence.

  • Data playback from database

    Access and review recorded data from the database for insightful analysis and decision making.

  • User friendly implementation

    Simple and straight forward integration process for quick deployment and adoption.

  • Professional voice prompts

    Engage callers with polished and professional voice prompts for a seamless user experience.

Use Cases of IVR
  • IVR systems can be used to collect feedback through automated surveys, helping businesses measure customer satisfaction and identify areas for improvements.
  • Allow customer to schedule appointments or book reservations or set up service without needing to speak to an agent.
  • It can be incorporated into marketing campaigns to capture leads or gather contact information or and provide more details about products or services.
  • Allows users to retrieve voicemail messages or delete useless messages and manage their voicemail box settings.
  • Businesses can contact automated surveys or polls using IVR to gather insights into customer preferences, market trends and public opinions.
  • Passengers can use IVR to check flight status, obtain gate information, and receive updates on delays on cancellation.

Why Choose Jiffy IVR
  • Best in market prices
  • Calls can be recorded, stored and distributed via emails.
  • Instant service
  • Improve customer experience
  • Advanced Call Switching Options
  • Seamless Scalability
  • Quick Deployment
  • Real time reporting
  • Advanced Call Routing
  • Continuous Support
  • 100% Problem solving solution
  • Customization service
  • Advanced technology
  • Comprehensive Analytics
  • Increase Operational Efficiency
  • Advanced Call Screening
  • Customer have an option to request for a call back
  • Multi and regional language Support

Conclusion of IVR

It is providing users with quick and efficient access to information or services and supports. This results in enhanced customer satisfaction and positive perceptions of the business. As it enables business to provide continuous service outside regular working hours, ensuring that customers can access information or support whenever they need it. The round the clock availability contributes to increased customer loyalty. IVR serve as valuable tools for businesses looking to improve customer service or streamline processes and capabilities of IVR of likely to evolve, providing even more opportunities for organizations to enhance their communication strategies and meet the evolving expectations of their customer.

>